FREQUENTLY ASKED QUESTIONS

KNOWLEDGE BASE

Our frequently asked questions can be found below. If still need help or support then feel free to contact us by clicking here.

MEMBERSHIP FAQ’S

Membership payments are taken on the day of purchasing your membership.

For Rolling and Contracted Memberships, your payment date is on the same day each month.

If you would like to change your payment date, please let us know by contacting us here.

The minimum age requirement to become a member is 13 years old*.

*Members aged 13-14 years must be accompanied by an adult over the age of 18 when attending the gym.

Members aged 15+ can use the gym at any time without adult supervision.

Once you have purchased a Joint or Family membership package, you can link additional members using the following steps:

  1. Each additional user must register their own account online or on the Fierce Fitness App.
  2. Once registered fill out the following form by clicking here 
  3. Memberships are linked within 24 hours (Monday – Friday).

You can access the gym outside of manned hours using the rear entrance.

The entry system is managed by a 3rd party app called Kisi. More information on how to use Kisi can be found here.

When purchasing a membership you will be sent a welcome email with options to either book or opt-out of an induction.

If you chose to opt-out of your induction, we highly recommend coming during manned hours during your first visit to ensure your door entry system is working.

If you need to take time away due to sickness, injury or other long-term commitments do so by clicking here.

Membership and payments can be frozen for 1-3 months.

If you are on a rolling membership or nearing the end of your contract period and need to cancel your membership you can do so by clicking here.

As per the terms and conditions accepted when purchasing your membership, we require at least 14 days notice of cancellation.

FACILITIES FAQ’S

Monday – Friday | 9am – 7pm
Saturday | 10am – 2pm 
Sundays & Public Holidays | Unmanned

Access to the gym outside of these hours is available via the rear entrance for all memberships purchased on the app.

You can access to the gym outside of manned hours using the rear entrance.

The entry system is managed by a 3rd party app called Kisi. More information on how to use Kisi can be found here.

Our studio room and all of the equipment in the room (including the spin bikes) can be used by members when there is no class scheduled.

When the room is unavailable there will be a yellow and black “class in progress” sign outside the door.

The smoothie bar is open during manned hours:

Monday – Friday | 9am – 7pm
Saturday | 10am – 4pm 

The smoothie bar is available to both members and non-members during manned hours.

Free Wifi is available to all members. To use the wifi, please refer to the sign on the reception desk which contains the network name and password.

2 hours Free parking is available directly behind the gym. There is no need to purchase a ticket as the car park uses a number plate camera to log when you enter and exit the car park.

The carpark is managed by Euro Car Parks and any further enquires, fines and disputes are handled by them directly.

Fierce Fitness is unable to assist with any penalty notices issued by Euro Car Parks.

FIRECE APP

Downloading the app is as easy as clicking on one of the store-links below from your smartphone:

The app is free and a great way to manage your classes, bookings and membership.

Your check-in barcode is generated by the mobile number entered when registering. If your barcode isn’t showing this usually means that your number hasn’t been provided. To fix this, use the following steps:

  1. Open the Fierce Fitness App and click the profile icon in the top right of the app.
  2. Click the edit profile icon on the top right of the profile page.
  3. Enter your contact number under “phone“
  4. Click “Save Details” at the bottom of the page.
  5. Fully close and re-open the app.

If your check-in button hasn’t appeared, please contact us for more assistance.

  1. Open the Fierce Fitness App and click the profile icon in the top right of the app.
  2. Click the “Payments”
  3. From here you can remove, add and update payment details.

  1. On the bottom of the Fierce Fitness App click “Bookings”
  2. select the class you wish to cancel
  3. click “Cancel”

Please give as much notice as possible to allow others to book. Continued late cancellations and non-attendance may result in a temporary suspension of your booking privileges. 

KISI

Kisi is a 3rd party application that controls the door entry system. The app allows contactless entry using NFC and Bluetooth technology.

If you have set up NFC then there is no need to even open the app. Just press the back of your phone to the reader to gain entry.

Kisi requires the following permissions to be active to allow entry:

If you are having issues, please open the Kisi app and check the yellow warning bar near the top of the screen. This will give you instructions on how to fix this.

In rare cases where your phone is incompatible or having ongoing issues, we can provide a physical key fob. If you require a fob, please contact us by clicking here

Kisi updated to the cloud every 20 mins. Because of this, we recommend purchasing your membership at least 20 mins before heading down to the gym.

If it has been more than 20-30 mins and you still have no access, please see:

If you have been logged out, you may be asked for an organisation domain. Please enter: “fiercefitnessgym” all lowercase and no spaces.

Once entered, please log in with your registered details.

CLASSES FAQ’S

Non-members can book classes on a Pay As You Go basis by booking online or using the Fierce Fitness App. They will need to register their own account to book.

From time to time we may run a  “Bring a Friend for Free” special offer. To book a friend onto a class click the “add guest” button when booking your class. There is no need for them to register.

Fierce App

    1. On the bottom of the Fierce Fitness App click “Bookings”
    2. select the class you wish to cancel
    3. click “Cancel”
  1.  

Online

    1. On the “Classes” page of the Fierce Website click “Login / Register” button at the top of the schedule.
    2. Click on the “Profile” button at the top of the schedule.
    3. Click “Cancel” next to the class you wish to cancel.

Please give as much notice as possible to allow others to book. Continued late cancellations and non-attendance may result in a temporary suspension of your booking privileges. 

Class credits will automatically be applied for any future bookings.

If your class credit was issued due to a cancellation, you will only be able to use this for the same class type. 

Please ensure you are logged into your account.

The class you are booking may be past your membership end date.

If you are still having issues, please contact us by clicking here

If your class was cancelled, you will be automatically issued a class credit. This can be used to book a class of the same type in the future at no extra cost.

We are unable to issue refunds for cancelled classes.

GET IN TOUCH

Opening Hours

Mon – Fri:
Sat – Sun:
Public Holidays:

24 Hours
24 Hours
24 Hours

Manned Hours

Mon – Fri:
Saturday:
Sunday:
Public Holidays:

9am – 7pm
10am – 2pm
Unmanned
Unmanned